Senior Sales Associate - Kuala Lumpur, Malaysia - Roger Dubuis

    Roger Dubuis
    Roger Dubuis Kuala Lumpur, Malaysia

    2 weeks ago

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    Permanent
    Description
    KEY RESPONSIBILITIES
  • Achieve business targets, KPI's and sales in accordance with the brand retail strategy
  • Maintain uncompromising standards of boutique presentation and ensure merchandise is properly maintained and secured at all times
  • Ensure exceptional levels of customer service and after-sales experience
  • Build long-term sustainable relationships with new and existing clientele to maximize sales opportunities and promote brand loyalty

    • SALES

  • Achieve boutique sales targets and KPI's defined by the Boutique Manager
  • Leverage regular in-store and local events as per the retail activation calendar to drive sales for existing clients, generate new business and grow customer base
  • Assist fellow Boutique Ambassadors in every aspect of the sales process

    • CLIENTELING

  • Promote a culture of service excellency within the boutique
  • Create unique, memorable and awe-inspiring experiences for customersto keep them engaged with the brand
  • Deliver meaningful, one-to-one personalized service by anticipating clients' needs and preferences
  • Identify, recruit and convert new prospects by leveraging digital and physical tools
  • Enrich the customer database and enhance the quality of client information

    • BOUTIQUE OPERATIONS

  • Ensure inventory is properly maintained, secured and accounted for via regular stock- takes and product maintenance
  • Maintain uncompromising standards of boutique presentation and ensure visual merchandise is implemented according to brand guidelines
  • Assist in organizing and implementing regular, in-store marketing activations

    • EXPERIENCE & BACKGROUND

  • Minimum 3 years' experience working in a luxury environment
  • Background in sales, luxury retail, banking, automotive, high-end hospitality or aviation industries(experience within luxury watches and high-end jewellery industries highly desirable)
  • Excellent communication skills in English or other local langauge is an advantage to manage diverse group of clientele

    • KNOWLEDGE & SKILLS

  • Strong knowledge of the luxury industry and our competitors
  • Creative, entrepreneurial mindset with positive outlook
  • Exceptional interpersonal, communication and organizational skills
  • Experience working with a diverse client base
  • Passion for mechanical timepieces