Quality Assurance Analyst - Petaling Jaya, Malaysia - Teleperformance

Teleperformance

Verified Company

Petaling Jaya, Malaysia

1 week ago

Posted by:

Siti Tan

beBee Recruiter

Description

Overview:
Job Summary

If you are possess with attention to details and has the ability to deep dive into collected data from Quality monitoring and reporting feedback, We have something for you

Qualifications:

Main Requirements:

- **Bachelor's degree
or equivalent diploma** in any discipline
-
Minimum 1 years' experience **as QA in call center

Must be proficiency in
English & Mandarin in terms of written, reading and speaking
Able to
start work immediately is preferred.

Responsibilities:

Key Responsibilities:

Conduct root cause and other data analysis
Conduct QA evaluations per client requirements and provides QA progress reports to team lead
Act as escalation point of contact for process questions, issues and resolution
Act as Subject Matter Expert (SME) for QA evaluations
Participate as project team member in problem prevention and continuous improvement projects