D2C Payment Analyst - Petaling Jaya, Malaysia - L'Oréal

    L'Oréal
    L'Oréal Petaling Jaya, Malaysia

    2 weeks ago

    Default job background
    Jornada Completa
    Description

    Who we are?

    Change is the DNA of L'Oréal; we are constantly leading the beauty industry to go beyond. In , we began as a small store selling hair dye. Today, we have a portfolio of international brands and a global presence in countries.

    At L'Oréal, there are Zone Business Services Centers supporting the Group. Our L'Oréal Global Business Services, with mission of providing excellence Finance Services, improving operational performance and processes continuously resulted in world-class Finance Services and catalyst for Finance Process Transformation, and delivering top efficient and effective processes whilst maintaining integrity. In order to transform our vision into reality we are working on the following mindset pillars: DO THE RIGHT THING, DO IT RIGHT AND DO IT BETTER.

    One of centers set up in Malaysia, we call it BEST in KL (BEST stands for Business Expertise, Services & Technologies), provides financial services to markets within North Asia & SAPMENA (South Asia Pacific, Middle East & North Africa).

    Overview of the role

    Responsible for payment related operations and SME for chargeback operations

    Key job responsibilities

    The Payment Analyst is responsible for

    . Manage electronic payments efficiency for e-commerce and retail

  • Responsible for transaction monitoring for all e-commerce websites and for retail electronic payments
  • reporting of incidents and issues to Payment leader
  • Build and monitor relevant KPI for daily/monthly/quarterly reporting
  • Identify gaps and work on action plan with relevant working groups on process improvements and payment KPI optimization

    • . Fraud management

  • Responsible for antifraud rules analysis to optimize payment KPIs
  • SME for chargeback operations
  • Familiar with fraud management tool and control access to platform back office
  • Escalate any fraud incidents or gaps to payment leader

    • . Be the referent for innovation & market watch

  • Maintain a high level of knowledge on payment methods, PSP, fraud tools and techno in the zone
  • Participate in payment technology discussions and events

    • . Project management

  • Support Zone PSP roadmap and implementation
  • Support implementation project (early-stage discussion with a new provider, technical workshops, contract negotiation, integration) with the other departments, IT, supply, accounting, legal, treasury
  • Provide basic training to country teams where applicable
  • On board new e shops

    • He / she reports directly to Payment Manager

    Who we are looking for

  • years of working experience of relevant analytics / reporting experience in digital products
  • Analytical skills and the ability to identify key trends in data and draw meaningful conclusions
  • Ability to present to different levels
  • Excellent communication and business-facing skills, both written and verbal
  • Great attention to detail and the ability to quickly identify anomalies in the payment KPIs
  • Fluency in Excel and PowerPoint is required; Analytics tools experience like Power BI is a plus
  • Ability to collaborate as a team player, communicate and report across different business functions
  • Puedes inscribirte en un máximo de tres ofertas en un período de días.
  • No puedes retirar tu solicitud una vez enviada, así que asegúrate de elegir la posición que mejor se adapte a tus habilidades y aspiraciones.