Data Center IT Remote Hands Engineer - Johor, Malaysia - JLL

    JLL
    JLL Johor, Malaysia

    3 weeks ago

    JLL background
    Full time Real Estate
    Description
    Position Overview and Objectives:

    • Provide day to day support as required in the Data Centre services.
    • Monitor incoming tickets for processing from the ticket portal or via email and respond based on SLA.
    • Provide support to clients / users over phone or via email.
    • Perform power verification and break-fix (e.g. Change Hard disk, RAM, etc).
    • Installing of new racks and mounting of equipment onto racks
    • Perform cable patching (copper and fibre cables and site surveys)
    • Plan and execute cabling, cross connects including testing and labelling.
    • Perform security CCTV monitoring and tape change based on tape rotation schedule.
    • Manage the updating and tracking of inventory, cross connect records and periodic compilation of statistics and reports.
    • Work with vendor to resolve technical issues or supply and install of equipment or cabling.
    • Liaison with customers to provide them with activity updates.
    • Escalate issues and involve experts wherever required to resolve issues as quickly as possible.
    • Work with other team members to co-ordinate proper dissemination of information and follow up on handing over of duties.
    • Perform basic network troubleshooting.
    • Receive / Send equipment or items on behalf of customers.
    • Prepare monthly reports to be sent to customers and for internal use.
    • From time to time, you may be required to assist the project team on projects.

    Qualifications:

    • Minimum Diploma in IT related field.
    • At least 1 year of Data Centre experience either in remote hands, NOC environment and familiar with Data Centre Operations.
    • Must be physically fit.
    • Candidates must be willing to work on rotating shift.

    Knowledge and Experience:

    • 1-3 years Data Centre Technician experience.
    • Must have experience in interacting with customers verbally and via written communication.
    • Must be analytical.
    • Good communication (both verbal and written English) skill is a must.
    • Must have positive attitude and willing to learn.
    • This is a fast-paced environment and candidates need to have the passion for the work.
    • Candidates with working experience in a Data Centre environment will be an advantage.
    • Strong knowledge of PC and Server Hardware as well as networking.
    • Strong understanding of Data Centre Power schemes.