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Specialist, Global Service Desk - Alor Setar, Malaysia - Nityo Infotech
Description
5+ years of experience in IT Service HelpdeskMust familiar with microsoft products, servicenow ticketing tool,Sofware configuration management and mobile device management.Flexible to work 24/7 rotational shift timingsAble to work fast pace environement & handle multitask responsibilitiesMust have experienced in managing global stakeholders & ensure ticket resolution with the agreed SLA.MCSE, MCSA, CCNA, MCP and ITIL and SDI for Service Desk Manager framework certification as preferenceExperience Required
Years
Industry Type
IT
Employment Type
Permanent
Location
Malaysia