Community Officer - Petaling Jaya, Malaysia - the Hive

Description

Common Ground is the home of Malaysia's largest Coworking community and leading Coworking space, with over 20 locations in 3 countries. Our mission is to transform work cultures through beautifully designed spaces, meaningful people engagement and the adoption of digital technology.

We are looking for a talented and passionate Community Officer to illustrate Common Ground's core values and strive to achieve our mission and create a welcoming and collaborative community environment amongst our members through events and building relationships between them.

Requirements

• Work on community initiatives designed to develop connections between members, including in-person interaction, events, electronic and print communications.
• Solve member related issues to ensure a cohesive community.
• Occasionally assist with building operations and maintenance to ensure highest level of member experience.
• Provide weekly and monthly reports that outline progress of the building and community.
• Develop relationships with current and former members to generate business by reducing churn.
• Proactively gather data on members' business objectives and identify both Common Ground and member services that could help members achieve their objectives
• Seek opportunities to engage members to discover and discuss members' objectives, i.e. use member service request as an opportunity to learn more about member, member's business and any other needs member may have
• Plan and supervise educational, professional and personal development events based on members' needs and requests
• Supervise in-building events for compliance with house rules and intercede or escalate issues as they arise.
• Design and formulate rules, guidelines and best practices for the community with goal of optimizing member experience.
• Make recommendations regarding best practices, including but not limited to community management, sales, events, training, and member experience to Community Manager
• Explain Common Ground policies and procedures to members, including but not limited to membership agreement and billing procedures.
• Independently manage the venue and keeping the venue at top performance

Requirements

• College graduate with a 3-year degree preferred, but not required
• Must have strong verbal and written communication skills and customer service
• Sales experience is a plus
• Exceptional organizational and multitasking skills
• Demonstrate integrity, dependability, responsibility, accountability, self-awareness, work ethic, and empathy
• Passion for entrepreneurial communities
• Proficient in basic computer skills

Benefits

• Training and development opportunities for "hard skills" and functional competencies as well as "soft skills" and leadership competencies
• Personalised development plans and growth opportunities within the organisation
• Team activities and annual company-wide events
• Exclusive discounts at partnered restaurants