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- Responsible for the effective and efficient management of the team, ensuring that all services are rendered in an accurate and timely manner
- Accountable for the cross location collaboration (other GSP Centers) to ensure contingency support as well as consistency in procedures and delivery
- Accountable for the quality of the services delivered & for the management of a team or an activity - first level of escalation
- Accountable for procedures' validation and implementation
- Promote quality of deliverables by motivating, coaching and developing team members
- Identify and share development and training needs , design training plan for the year
- Accountable for the appraisal process (set clear annual business objectives and review them mid-year), absence tracking
- Responsible for identifying areas where efficiencies and accuracy improvements can be made and implement a plan of action
Manager, Global Security Pricing M/F - Cyberjaya, Malaysia - CACEIS
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