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- Opportunity within a company with a solid track record of performance
- Leadership Role
- A role that offers a breadth of learning opportunities
- Listening to customer concerns and providing information, answers, or responses.
- Taking orders and processing billings and payments.
- Obtaining and correctly recording customer information.
- Reviewing and making changes to customer accounts.
- Handling customer complaints and processing returns effectively.
- Keeping records of customer interactions.
- Ensuring customer satisfaction or referring customers to supervisors.
- Identifying opportunities to up-sell other products and services.
- You have at least 1 year experience within a Customer Service or Customer Success role, ideally within the Ecommerce / Marketplaces and Telecommunications industry.
- You have working knowledge of kanji writing
- You are a strong team player who can manage multiple stakeholders
- You pay strong attention to detail and deliver work that is of a high standard
- You are a strong networker & relationship builder
Customer Service Consultant - Kuala Lumpur, Malaysia - Snaphunt
Description
The Offer
The Job
Your responsibilities will include:
The Profile
The Employer
Our client is a boutique Staffing Firm based out of Kuala Lumpur. The team has been helping organizations find their Right-Fit employees all across the world for the last 10 years.