Customer Experience Specialist – Japanese - Kuala Lumpur, Malaysia - Agoda

    Agoda
    Agoda Kuala Lumpur, Malaysia

    2 weeks ago

    Agoda background
    Description

    The Opportunity:

    If you are looking for a rewarding and exciting career in customer service, we want you We are currently looking to recruit Customer Support Specialists to be based in our Malaysia office. This is a fantastic opportunity to develop your customer service skills while working for a fast-paced company that invests in its employees. If you are fluent in Japanese , we would love to hear from you

    In this Role, you'll get to:

  • You will deliver excellent customer service and manage the needs of our customers (guests and partners) through our communication channels (phone and email).
  • Professionally handle high volume of inquiries from clients and customers.
  • You will be accountable for meeting individual (KPIs) and team goals.
  • Understand and deliver business strategies and improve customer services through the execution of self-service.
  • Continuously identify work process improvements.
  • Communicate to Team Leaders and (or) Manager.
  • Perform office-based administrative duties whenever required.
  • Must demonstrate high degree of integrity and confidentiality – Maintain confidentiality of customer information at all times.
  • Take ownership of issues and concerns of customers, including operational issues, pricing / invoice queries etc.

    • What you'll Need to Succeed:

  • We are looking for individuals that have an excellent command of spoken and written Japanese & English. Native Japanese speakers
  • Personality traits – Good attitude, enthusiastic, detail-oriented, responsible, trustworthy, ethical and goal focused.
  • Customer service skills – Attentiveness, empathy, patience and consistency, persuasion, immaculate telephone manners and communication skills.
  • Analytical thinking and high problem-solving skills.
  • Stress tolerance and able to work under pressured environment.
  • Willing to work in shift rotations (am/pm shift), any 9 hours from 8:00am-9:00pm Malaysia time.
  • Able to work on public holidays and weekends.
  • Required to have own transportation arrangement because we are on shift a rotation basis.

    • It's Great if you have:

  • Experience in customer service roles is desirable. Past working experience in contact/call center preferred.
  • Fresh graduates are also encourage to apply.

    • *** This position is based in Kuala Lumpur, Malaysia. Relocation support and full visa sponsorship will be provided to the successful candidate.***