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- Focus on appeal cases received from business line, case received from customer with proof document will send through CMS system to team analyst to decide, if possible, to release user from blacklist.
- Analyst to match all the proof documents details including card number, payment name, payment email and so on
- Focus on completed transactions that being flagged with high risk flag where cases will be sent to analysts for post manual review to evaluate if is a potential fraud.
- Working experience (at least 1 3 years) with Fraud Manual Review, User Appeal and Trend Analysis operations experience is preferred.
- Strong analytical and research skills
- Knowledge Ability to work in a fast and evolving environment with detail oriented focus.
- Experience in Payment services and Fraud and Risk Operations is an added advantage where included CCDC, PAYPAL, E wallet and so on.
- Experience in Microsoft Office Suite is preferred.
Risk Operations - Petaling Jaya, Malaysia - DSS Software Solutions Sdn Bhd
Description
As a Risk Operations Specialist, your primary responsibility will be to effectively manage and mitigate risks within an organization.You will also be responsible for investigating and solving Fraud and Chargebacks related to and caused by payment related issues.
ResponsibilitiesRequirements