- Opportunity within a company with a solid track record of performance
- Work alongside & learn from best in class talent
- Flexible working options
Social Media Chat Support - Kuala Lumpur Metropolitan Area, Malaysia - Growthfn
Description
GrowthFn
The Role
•Understand customer enquiries and respond via applicable channels: email, chat, and call backs
•Understand customer enquiries and ensure they are answered or routed through the
•Appropriate support channel
•Manage customer escalations and ensure that these are answered, tracked, and escalated as
•Required
•Perform all procedures accurately, including following Facebook documented call flows, work
•Processes, data entry requirements, and complaint management processes
•Ensure all slas are met accordingly
•Demonstrate a strong customer service orientation and take responsibility to ensure customers
•Are satisfied
•Provide a high level of professionalism and competent customer service
•Able to communicate effectively with customers in a friendly and polite manner following the
•Facebook processes
•Able to read, write, and speak fluently and spontaneously in both English and Vietnamese Language.
Ideal Profile
• Bachelor's Degree or Diploma with 1 year Call Center experience. School Certificate should be in English language
• At least 16 months validity period on Passport
• Applicants should be willing to relocate to Malaysia, paperwork and relocation expenses will be handle by the company.
What's on Offer?