Customer Service Team Lead, E-commerce(Mandarin Speaker) - Malaysia, Selangor - Baseus

    Baseus
    Baseus Malaysia, Selangor

    5 days ago

    Default job background
    Full time
    Description

    Job responsibilities:

    1. Responsible for the daily management and guidance and training of local customer service personnel in Malaysia;

    2. Provide support to local team members to ensure daily operation runs smoothly and to provide best-in-class customer service;

    3. Collaborate with the team to respond to users' pre-sales and after-sales inquiries by providing fast, accurate, and professional services/solutions;

    4. Collect feedback from user groups on product usage and optimization suggestions;

    5. Analyze low service score data, formulate improvement strategies, and improve store service indicators;

    6. Complete other tasks and arrangements assigned by the company, and cooperate with colleagues in handling daily affairs

    Requirement:

    1. College degree or above;

    2. With 4 years of working experience in the related field, at least 1 year of working experience in shopee/lazada/tiktok service team management;

    3. Good command of Malay, Mandarin and English, with excellent language expression skills;

    4. Proficient in using Office software;

    5. With excellent communication skills, self-motivated, with positive attitude, good team player;

    6. Ability to work under pressure, manage multi-tasks and meet deadlines in a fast-paced environment;

    7. Willing to work in shifts(5pm-1am)