Product Manager - Malaysia, Bandar - Propio Language Services

Description

PropioLanguage Services is transforming communication by developing tools and technologies that make it easier and more efficient for clients to engage with the Limited English Proficiency Population to improve access to healthcare and essential services in social services, education, legal, and many others.

As a Product Manager, you will be responsible for working closely with business stakeholders to define requirements, prioritize the product backlog, work with development teams, and maintain the vision of the product. Additionally, you will develop the Minimum Viable Product (MVP), work closely with the UI/UX teams to streamline the user experience, and assist with product road-map development.

We're looking for someone who understands the big picture but can dive into the details. Someone who can quickly understand what's possible, make a plan, prioritize the work, and lead teams to deliver great products and features. Product Managers at Propio are data-driven decision makers, building new features and products that touch people looking for language services. We expect a Product Mangers to help explore key opportunities for growth, create stellar customer experiences and support all aspects of the business.

The Product Manager role is primarily responsible for:

• Collaborate with internal teams on new product features, improvements, and user journeys
• Work with senior management and contribute to the formulation of Propio's overall product vision and strategy
• Develop product roadmaps aligned with business priorities, client requests, and stakeholder needs
• Prioritize and manage the product backlog for effective release and sprint planning
• Write product requirements, collaborate with UX designers and the development team to develop a solution to business problems
• Translate business requirements into functional user stories establish story acceptance criteria and acceptance testing
• Build trust and effective relationships with peers and cross-functional teams
• Effectively drive engagement with new features and enhancements
• Track success of features and maintain a feedback loop with core stakeholders
• Develop and deliver product training to internal key stakeholders for new product releases
• Develop product basic documentation and work closely with other teams or team members to create materials including white papers, help documentation, blog posts, and customer presentations
• Collaborate across internal partners as well as external customers to understand challenges/requirements for innovative solutions that help customers get to agreement faster
• Co-ordinate and execute beta/pilot releases
• Analyze and understand business data requirements to support the creation of accurate and extensible system
• Be the customer advocate for solution designs
• Evaluate trade-off decisions across the customer experience, development and operational support in partnership with stakeholder.
• Work closely with the development team to ensure releases meet -- and exceed -- customer expectations
• Continuously monitor, measure and report on key business and customer metrics. Identify areas for continuous testing and optimization.
  
  

Role Requirements

• Bachelor's degree in business, a related field or an industry related discipline
• Must have prior 3 years of experience as a Product Manager in a software development environment
• Strong ability to influence and work collaboratively with cross-functional teams across all departments within the organization
• Ability to make key decisions under a cloud of uncertainty with limited information
• Experienced working with Scrum development methodology serving in the product Manager role
• Ability to juggle multiple priorities and thrive in fast-paced environments
• Demonstrated collaboration, negotiation and conflict resolution skills
• Excellent written and verbal communication skills
• Prior experience within the content or translation is a plus
  
  

Propio is an Equal Opportunity Employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

All applicants must be able to complete pre-employment onboarding requirements (if selected) which may include any/all of the following: criminal background check, drug screen, education, and employment verification.

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