- Planning and executing client engagement strategies to increase digital users through targeted portfolio actions and tactical campaigns
- Monitoring effectiveness of engagement actions and refine
- Driving customer satisfaction through cross-functional collaboration, measured by net-promoter-score (NPS)
- Coordinate with Customer Experience and Digital team to Improve customer journeys on app and web
- At least 5 years of relevant experience in retail or SME banking with cross-functional knowledge e.g. marketing, product, digital, analytics
- Experience or knowledge in service design, behavioural science and/or customer and business journeys a plus
- Ability to operate in a fast-paced, high-growth environment and to think, plan and execute resourcefully
- Excellent communications skills and the ability to influence internal and external stakeholders to meet business goals
Manager, Digital Engagement Specialist - Kuala Lumpur, Malaysia - United Overseas Bank
Description
Manager, Digital Engagement Specialist (Portfolio Management Team), Business Banking
Posting Date: 16-May-2023 Location:Kuala Lumpur, Wilayah Persekutuan, MY
Company: United Overseas Bank (Malaysia) BhdAbout UOB
United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices.
Our history spans more than 80 years. Over this time, we have been guided by our values — Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.
About the Department
About the Department
The Retail function provides Personal and Business Banking customers with financial solutions tailored to their needs. We help them manage their money wisely and meet their financial goals through an extensive range of products and services. These include deposit, insurance, secured and unsecured loans, investment and wealth advisory services.
Business Banking
We develop integrated products and services targeted at helping small and medium-sized enterprises across the region progress through different stages of growth. These include innovative solutions and initiatives in areas of working capital loans, operational efficiency and currency exposure.
For our digital innovation and strong traditional support for SMEs, Business Banking has been recognized as Asia's Best Bank for SMEs at the Euromoney Awards for Excellence 2021 and Best SME in Singapore and Asia Pacific at The Asian Banker's Excellence in Retail Financial Services Awards 2021.
Job Responsibilities
Job Requirements