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Next to Mrt - Malaysia, Kuala Lumpur - GLOBAL OUTSOURCING GROUP

GLOBAL OUTSOURCING GROUP Malaysia, Kuala Lumpur

2 weeks ago

Full time

Job Responsibility

POSITION SUMMARY
To create and maintain a long-term relationship with the customers in order to achieve sales goals.
Represent the Brand in a positive manner while ensuring recurring business.
Responsible for assisting customers with choices, assist and provide information about the product in question.
Foster a positive, engaging and ethical working environment.
KEY PERFORMANCE INDICATORS :
Achieve Individual sales and Store sales target.
Achieve high service standards as per Mystery Shopper score card.
Achieve high retail standard and customer registration target as per score card.
Inventory Integrity , conducting stock counts as assigned schedule.
Personal Development, including E-Learning.
KEY AREAS OF RESPONSIBILITIES

Drive the Sales

Work to achieve individual sales and other store target.
Execute sales strategies and action plans implemented by the Managers.
Maintain a tight control on discounting and giveaways/ discontinued products
Ensure all monies and sales transactions are accordance to the operation procedures.

Achieve High Service Standards

Keep abreast of product knowledge, sales & customer service whilst providing excellent WOW service experience to customers.
Maintaining and upholding the companyâs image as a prestigious and luxurious brand at all times.
Responsible to collect Customer Registration Card as per store target.
Work with the Manager to best handle customer complaints.
To comply with Brand standards, company SOP and the Code of Business Conduct.

Maintain Best Retail Standards.

Perform store opening and closing procedures and to ensure the process is in compliance with company SOPs.
Ensure proper care of stocks, fixtures and furniture within the store, and kept neatly and tidy at all times.
Ensure visual merchandising are implemented efficiently.
Be vigilant and practice regular checks on staff movements during operating hours.

Inventory Integrity

Working together with Managers and floor to manage inventory and minimize stock losses.
Conduct daily, monthly stock count for store.
Resolve discrepancies within 2-3 days and report all findings to Manager.
Monitor and coordinate receiving of merchandise and price tagging according to operation procedures.
Qualitative security measures to prevent theft and pilferage.

Reporting

Updating customer database on frequent basis.
Responsible for all stock control documentation. Ensure timely and accurate submission.
To support Managers in collating data for all reports pertaining to sales, customer service, accounts, logistics in a timely manner.
Any Ad Hoc reporting as required by the Managers.

Personal Development

Job Requirements

Minimum 2 years of experience in retail or customer service.
Excellent communication and interpersonal skills.
Required to have the knowledge of retail sales metric.
SPM/Diploma/Bachelorâs degree (desirable) in related field or equivalent experience.
Ability to work flexible hours, including weekends.

Job Benifits