- Responsible for the effective and efficient management of the team, ensuring that all services are rendered in an accurate and timely manner.
- Accountable for the cross-location collaboration (other GSP Centers) to ensure contingency support as well as consistency in procedures and delivery.
- Accountable for the quality of the services delivered & for the management of a team or an activity - first level of escalation.
- Accountable for procedures' validation and implementation
- Promote quality of deliverables by motivating, coaching and developing team members
- Identify and share development and training needs, design training plan for the year.
- Accountable for the appraisal process (set clear annual business objectives and review them mid-year), absence tracking.
- Responsible for identifying areas where efficiencies and accuracy improvements can be made and implement a plan of action.
Manager, Pricing - Cyberjaya, Malaysia - CACEIS
Description
Description du poste
CACEIS Investor & Treasury Services Malaysia is a processing center of operational excellence supporting 10 countries across three geographical time zones. Malaysia is one of two operational processing hubs that supports Custody - Transaction Management; Settlements; NAV Production; Fund Reporting; Shareholder Services; Global Fund Platform Services; Data Service Delivery; Entitlements income and corporate actions and Reconciliations. The country employs a Global Operating Model to maximise efficiencies across times zones and supports a 24/5 operational capability. The objectives for Malaysia are to enhance the scalability of our global operations, improve service quality via our centres of excellence and to implement/leverage standard processes globally.
What will you do