Service Desk Analyst - Kuala Lumpur, Malaysia - Snaphunt

Description

The Offer

• Work alongside & learn from best in class talent
• Opportunity to make a positive impact

The Job

Your responsibilities will include:

• Escalating technical issues to the relevant parties when needed and following up till the issues are closed.
• Ensuring all standards and procedures are followed and maintained.
• Answering queries and resolving issues relating to the usage of standard applications and IT services.
• Providing monthly help desk reports.
• Providing technical support to the client related to applications and hardware (e.g., PCs, servers, databases)
• Monitoring tickets within the Service Desk Queues and ensuring tickets are attended to in a timely manner
• Attending to queries that fall within the scope of the Service Desk.
• Collaborating with network services, software systems engineering, and/or application development in order to restore service and/or identify problems
• Keeping up to date with changes in the IT systems of the client and industry
• Providing remote installation of hardware, software, and application or upgrades on clients' systems where appropriate
• Providing input to resolve end-user complaints and dissatisfaction issues
• Maintaining good and constructive relationships with clients and ensuring client requirements are met within the agreed timescales

The Profile

Skills required:

• You possess a Degree/Diploma in Computer Science, Engineering, or a related field.
• You have at least 1-year experience, ideally within a Helpdesk / Technical Support role.
• You have excellent communication and interpersonal skills.
• Fluent in Korean and English in order to be able to effectively liaise with stakeholders in the region.
• You are familiar with the Windows operating system.
• You are a strong networker & relationship builder
• You enjoy finding creative solutions to problems
• You pay strong attention to detail and deliver work that is of a high standard

The Employer

Our client is an end-to-end information technology services and solutions provider, working with leading organizations from the Financial Services, Technology, Communications & Media, Manufacturing & Retail, Energy and Utilities, and various other domains. We deliver highly responsive and innovative solutions that help clients to align their IT strategy with their business goals and address the most important IT needs today.