Senior Customer Service Officer - Shah Alam, Malaysia - Bollore Logistics Asia Pacific

Description

Coordinating the customer service tasks at branch level.

KEY ACCOUNTABILITIES

Customer Service

• Serve as liaison between the customers and other department.

• Provide prompt and professional attention to all internal and external clients' requests or problems.

• Support and provide quotation and concerned documents to customers

• Preparing customer shipping instruction for billing purpose.

• Maintain and update records in customer's software system

• Plan the daily truck planning and communicate with the respective transporter.

• Do the necessary adjustment, movement & transfer in system timely and validate accordingly.

• Handle customer's enquiries promptly.

• Ensure compliance with customer's Standard Operating Procedures.

• Be involved in inventory management

• Back-Up for CS Officers/Assistants on their absence.

Documents and Reports

• Responsible for timely submission of reports and data to customers.

Specific Activities

• Carrying out any other request made by their manager.

Requirements

Technical

• Minimum of 5 years' experience in customer service filed in third party logisitics organization

Behavioural

• Excellent communication

• Team player

• Rigorous

• Excellent inter-personal skills

• Organized

• Responsive

• Negotiation skills

Language

• Fluent in English + local language

Values

• Excellence

• Courage

• Humility

• Agility & Innovation

• Solidarity

Benefits

You will enjoy:

• Dental
• Medical
• Birthday Leave
• Festival Leave