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- Leading & motivating teams/attending to daily staffing items.
- Monitor workflows including working with the Supervisors and others to effectively allocate resources where they are needed on a daily basis (i.e. Resource Planning).
- Review business practices and implement changes.
- Deal with escalated issues/queries (i.e. Perform escalation of issues with financial/regulatory impact to Senior Management upon identification).
- Meet with clients (i.e. Client Due Diligence Visits).
Manager, Shareholder Services M/F - Cyberjaya, Malaysia - CACEIS
Description
Description du poste
As a Manager, Shareholder Services, you will be accountable to manage and motivate the team to produce consistently high quality Transaction Processing, regularly exceed required Service Level Agreement & KPI/KQI targets, regularly receive positive feedback from clients and the wider CACEIS Investor Services community, continue to develop skills & abilities individually and for direct report.
Region: Lux
Working hours: 3:00PM -12:00AM / 4:00PM 1:00AM
What will you do?