- Associate to handle general inquiries of customers over phone calls and live chats 電話やチャットを介した顧客の一般的な問い合わせ全般に対応します。
- Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller クライアントと高水準のプロ意識を維持し、あらゆる発信者とポジティブな関係を築くため取り組む必要があります。
- Maintains customer records by updating account information.アカウントの情報を更新することで、顧客記録を維持します。
- Exemplary communication skills and customer-oriented approach模範的なコミュニケーションスキルと顧客志向のアプローチを行います。
- Ability to present, persuade and communicate effectivelyプレゼンテーション能力、説得力、コミュニケーション能力。
- Good knowledge of computerパソコン知識のある方。
- Japanese Speaking with Kanji writing skill to be able to liaise effectively to different stakeholders across the region漢字を書くスキルと日本語を話すスキルが必要です。
- Both native & non-native are welcomedネイティブとノンネイティブの両方を歓迎します。
- Non -Native should have N1 or N2 certificationノンネイティブの方は N1、N2 の認定を取得している必要があります。
- Candidates with e-commerce experience will be an advantage e-commerce の経験をお持ちの方は優遇致します。
- Candidates with English communication skill is welcomed but not mandatory英語のコミュニケーションスキルを持つ候補者を歓迎しますが、必須ではありませ ん。
- 3 weeks of paid training 3 週間トレーニングがあります。
- Able to work on flexible shift hours 臨機応変なシフト勤務が可能な方。(日本時間午前1時以降の深夜勤務はありませ ん)
- Opportunity within a company with a solid track record of performance
- Fantastic work culture
- Opportunity to make a positive impact
Customer Service Associate - Kuala Lumpur, Malaysia - Sutherland Global Services, Inc.
Description
We make digital TM by combining human-centered design with real-time Analytics, AI, Cognitive Technology & Automation to create exceptionally engineered Brand Experiences Sutherland is an experience-led digital transformation company. Our mission is to deliver exceptionally engineered experiences for customers and employees today, that continue to delight tomorrow. For over 35 years, we have cared for our customers' customers, delivering measurable results and accelerating growth. Our proprietary, AI-based products and platforms are built using robust IP and automation. We are a team of global professionals, operationally effective, culturally meshed, and committed to our clients and to one another. We call it One Sutherland. #MakeDigitalHuman
As a process transformation company, Sutherland rethinks and rebuilds processes for the digital age by combining the speed and insight of design thinking with the scale and accuracy of data analytics. We have been helping customers, across industries from financial services to health care, achieve greater agility through transformed and automated customer experiences for over 35 years. Headquartered in Rochester, N.Y., Sutherland employs thousands of professionals spanning 19 countries around the world.
The Role
You will be responsible for :
Ideal Profile
What's on Offer?