Customer Happiness - Kuala Lumpur, Malaysia - GSS AirAsia SEA Sdn. Bhd

Description

Provide top-notch customer service via digital channels, responding promptly to customer questions, feedback, and complaints through live chat, social media, and web platforms.

• Demonstrate excellent written communication skills to creatively and accurately articulate responses about AirAsia's products and services.
• Utilize established procedures and processes to efficiently address customer inquiries and resolve complaints, while also assisting customers in using and accessing AirAsia's products and services.
• Collaborate with the Customer Experience team to identify and report system trends and anomalies, contributing to continuous improvement efforts.
• Record customer interactions and support transactions accurately using computer systems, and seize opportunities to meet personal and team targets while maintaining exceptional service.
• Stay up-to-date with the latest information on AirAsia's products, services, and industry-related news to provide informed support.
• Engage in training and development activities to enhance skills and knowledge.

• Prior customer service experience would be an advantage.
• Willingness to work in a 24/7 shift rotation, including weekends and public holidays, and ability to work on the midnight shift.
• Exceptional verbal and written English skills, with proficiency in at least one additional language from is also highly welcomed.
• Strong organizational and multitasking abilities with keen attention to detail.