Product Specialist - Kuala Lumpur, Malaysia - Darwinbox

    Darwinbox
    Darwinbox Kuala Lumpur, Malaysia

    2 weeks ago

    Default job background
    Full time
    Description

    About Us:

    Darwinbox is a cloud-based HR Technology platform which caters to an organizations HR needs across the employee lifecycle including Recruitment, Onboarding, Core transactions (Leaves, Attendance, Directory), Payroll, Travel and Expenses, Employee Engagement, Performance Management, Rewards & Recognition and People Analytics. The modern and innovative platform combines highly configurable workflows, intelligent insights and smart interfaces to help enterprises unleash the true potential of their workforce.

    Darwinbox is trusted by 650+ global enterprises with more than 1.5 million employees spread across 90+ countries including Asias largest conglomerates and fast-growing unicorns like Adani, Mahindra, Kotak, TVS, Arvind, JSW, NSE, Ujjivan Small Finance Bank, Bharti AXA, Nivea, T-Systems, Swiggy, BigBasket, Delhivery and more. It is backed by leading investors.

    Responsibilities:

  • Handling queries on our customer interaction center, Ask Darwin.
  • Support clients to resolve queries or bugs in a timely manner to ensure client satisfaction.
  • Gather feedback on product experience via targeted surveys.
  • Identify risks proactively, mitigate and escalate as deemed appropriate.
  • Share best practices with clients on how to achieve product success with Darwinbox.
  • Help drive product adoption and increase overall retention.

    • Requirements:

  • 2-5 years of relevant experience.
  • Understanding/ Willingness to learn Technology systems. HRMS system understanding would be preferred.
  • Good Communication and Problem-Solving Skills.
  • Has proficiency in English and Bahasa Malay (Writing and Speaking).
  • Good in Email, MS Excel, Word, and PowerPoint.
  • Key behavioral traits: Agility, Analytical, Persistence and Ability to stretch.