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- Manage HR employee queries and employee data change transactions through a ticketing system into workday HCM
- Manage recruitment and post recruitment employee activities
- Meet SLA's around Timeliness and Quality
- Has good communication skills to be able to respond to employees queries through tickets, chats
- Create and SOP and detailed FAQ's around the AS-IS and To-BE benefits process
- Follow compliance and quality guidelines to ensure correct information is provided for all queries.
- Transfer to relevant leads, onshore counterparts for all Tier 2 transactions as per the defined process
- Escalate high priority cases for immediate intervention
- Workday HRM experience
- Experience and sound understanding of the Talent Acquisition, HR processes with minimum 1-2 years of experience in managing employee queries and transactions.
- Passion for delivering great employee experience.
- Fluent in English and Mandarin.
- Experience working with HR systems (Workday, SF) and workflow systems (SNOW, Zendesk etc) would be added advantage.
- Strong problem-solving skills, ability to manage conflict and attention to detail
- Need to be passionate about employee experience, be energetic and drive and efficiently manage resolution of every employee query and transaction
- Workday HRM modules
- Graduate or Masters in Human Resources or equivalent
- With overall 3+ years of work experience
People Process Advisor - Kuala Lumpur, Malaysia - Cognizant Technology Solutions
Description
Job Title: People Process Advisor - Mandarin
Location: KL, Malaysia (hybrid: 70 WFH; 30 WFO)
Language required: English and Mandarin
Key Responsibilities:
Skills Required:
Experience and Qualification:
About Cognizant:
Cognizant (Nasdaq: CTSH) engineers modern businesses. We help our clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world. Together, we're improving everyday life. See how at or @cognizant.
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