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- System Implementation Consultant provides the policy setup, data loading, consultation, and system training to company new implementation customers based on the system package customer subscripted.
- 1st line of contact for new implementation customers. System Implementation Consultant will manage to communication to Software Developers/Designers for 2nd level support.
- Technical/Application data loading, policy setup, consultation, and system training to new implementation customer for the system package customer subscripted.
- Ensure all customer integration specific issues are resolved or escalated to the proper resources to resolve in a timely fashion.
- Lead communications/expectations to customers at all levels to maintain positive relationships.
- Take ownership of technical issues reported for resolution, working with development team as necessary.
- Document troubleshooting and problem resolution steps.
- Participation in providing training to customers as required.
- Perform other related duties as assigned or required.
- Products subject matter expert including acquiring new technologies to enhance capability to support customers.
- Candidate must possess at least a Professional Certificate, Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Computer Science/Information Technology or equivalent.
- A fast learner with strong & solid analytical, assessment and problem-solving skills.
- Proficiency in English, Bahasa Malaysia and Mandarin.
- Strong SQL skills.
- Outstanding customer service, organizational, communication skills (written and verbal skills) and excellent phone manner.
- Required skillset: PHP, HTML JavaScript and in-depth knowledge of MsSQL/MySQL/PostgreSQL Database for web development.
- Resourceful, high energy, independent-minded, can-do attitude.
- Hardworking, Goal orientated and responsible.
- Self-starter and have a good teamwork attitude.
- Able to work independently with minimal supervision.
- Willing to work flexible hours as when required.
- Working experience as programmer/ system analyst or technical support is added advantage.
- Fresh Graduates are welcome to apply too.
System Implementation Executive - Gelugor, Malaysia - Career Wise
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