Customer Service - Shah Alam, Malaysia - Atlas Copco

Description

Our solutions are a key part of most industries - electronics, medical research, renewable energy, food production, infrastructure and many more. Working with us means working with the latest technologies and groundbreaking, sustainable innovations.

Join us on our journey for a better tomorrow.

We are hiring Customer Service Executive (Contract) for PTBA.

Aim of Role

In this role you are responsible to carry out duty that ensure efficiency and accuracy in Order to Cash (OtC), Pick to Ship (PtS), Purchase to Pay (PtP), Transportation, Trade compliance and Warehousing related functions in your organization.

Duties

Process Efficiency:

• Perform daily operation covering order processing, purchasing, invoicing and distribution.

• Handle stock replenishment routines for parts / equipment

• Monitor stock aging and communicate to Sales Team

• Work closely with customer, sales team, warehouse and transporter to ensure on time in full (OTIF) delivery.

• Ensure local purchases are being perform as per prokura and according to procedures.

• Work closely with warehouse team to ensure stock accuracy

• Provide Order Receive (OR), delivery status and Order invoice (OI) transparency

• Responsible to carry out duties as per inventory year cycle program

Cost Control:

• Negotiate and review local transport cost

• Negotiate and review local purchase cost

• Negotiate and review third party warehousing cost

• Verify supplier invoices and ensure that the cost is being captured correctly to division / FAM code / others references

Trade compliance:

• Check and ensure the accuracy of import and export declaration.

• Always alert of local trade rules changes.

• Work closely with Atlas Copco legal entity to ensure that the relevant documents are kept for audit purposes according to local rules and regulation.

• Attend to internal / external audit.

Master Data Maintenance:

• Constantly check and ensure master data accuracy (PGC, GAC, TP, division, active code, factory code, etc)

• Constantly review transfer price and standard cost accuracy inclusive of LCF

Reporting:

• Responsible to generate month end closing reporting

Business Code of Practice (BCOP):

• Adhere to BCOP

The Way We Do Things (TWWDT):

• Comply to TWWDT

The above statements reflect the primary activities that are the responsibility of the position, but does not provide all the activities necessary for success. Please note that the Duties and Behavioural Competencies are not limited to the above and are subject to change based on the requirements of the organisation.

The position description is provided as a scoping document and does not include specific performance indicators that are set as part of the performance appraisal process each year.

Corporate responsibilities

• Contribute to the achievement of corporate objectives by ensuring that stakeholders are dealt with in a professional and timely manner.

• Work within corporate policies and procedures and demonstrate expected behaviours aligned with professional conduct and business code of practice.

• Comply with and implement the Company's Occupational Health and Safety, Environmental and Equity policies.

• Ensure high quality housekeeping is maintained at all times and adhere to a clean desk policy to ensure sensitive customer paperwork is not compromised.

Qualifications / Experience / Skills

• University degree in Supply Chain / Business Administration or similar academic background.

• 2 to 3 years of relevant experience in supply chain / logistics within an industrial environment.

• High level of understanding in Import and Export Procedures, Customs tariff classifications, incoterms

• Marine Cargo Claims and Insurance

• Computer literate with intermediate excel skills

• High level of communication and organisational skills.

• Exposure to ERP would be desirable.