Services Project Manager - Kuala Lumpur, Malaysia - GE

Description

Job Description Summary

Job Description

Essential Responsibilities

Reports to Regional Services Operations Manager. Works hand in hand with Resource Managers / Fleet Managers / Sales Managers.

. Exceeding fulfillment in terms of EHS, Quality, and Delivery.

. Execute, manages and delivers services projects (Upgrades, Rotating Machines parts, Service contracts)

. Manages a team of field engineers to execute work at customer sites.

. Coordinates and drives with relevant parties, (Engineering, Suppliers, 3rd party)

. Ensure field engineers are operating per EHS standards and company policy

. Ensure timely delivery of service to customers (Field Service / Warranty / Parts etc)

. Ensure timely submissions of field engineers (timesheets / Expenses / Reports)

. Ensure preparation of Price Summaries following Billable Site Work

. Work with peers on internal POs & invoices following company policy

. Ensure Site / Customer issues logged (Case Management) and escalated as required

. Smartserve Case management from Open/acceptance through to closure

. Point of contact for Service Site teams / Fleet Manager and customer

. Assist Services ITO for Site work estimates

. Measure Quality/OTD/awareness for all projects with FSE deployed

. Plan Schedule/costs on LTSA/projects to maintain customer relationship

. Periodic and clear communications with customer on timesheets / Costs/periodic reports.

. Identify change orders and B&B opportunities

. Ensure FSE deployed fully recoverable

. Margin recovery through efficiency & lower costs

. Drive awareness of project goals and objectives to the services team backing the project

. Assume Site Manager duties on small designated projects

. Prepare FSE for Site deployments, ensure premobilisation are created and clear

. Manages One OTR handover on completion.

. Site Services setup (EHS Outage Plans, Schedules, resource plans, CMR review, Documentation & quality review, FSE reporting, deliver project to customer, handover projects to Services)

Qualifications

. Degree in Electrical/Electronic Engineering, or Diploma with relevant experience.

. Proven record executing commissioning and services jobs at customer site.

. Proven successful management record working with customers, suppliers, subcontractors and own site teams is essential.

. Travelling is required.

. Ability to manage project financing / costs calculations / making decisions

Experience

. Must have practical commissioning or services background in one of disciplines Rotating Machines, Power systems, Drive systems, Dynamic Positioning or Automation Systems

. Previous site and team management experience.

. Good command with SAP

. Some knowledge of programming techniques and languages is a plus.

. Good command in MS Office. Able to run data queries and reports.

. Good personal organization / administrative skills

Personal Qualities

. Effective communication skills, written and verbal in English.

. Self-Motivated, dynamic and a team leader.

. Able to work with others with minimal backing in a customer facing environment. This is a highly demanding role frequently working under pressure.

. Customer focused.

GE's Culture:

GE's culture is about providing everyone who works here with opportunities to exercise their responsibility, integrity, and creativity while growing themselves, their careers, and our business.

About us

is at the heart of electrifying tomorrow's energy.

In GE Power Conversion we recognize the value of having wide range of perspectives in decision-making; and we foster an environment where everyone feels that they belong, that their contribution matters and they are able to perform to their full potential, no matter their background, identity or circumstances.

We also understand that not everyone has the same expectations about their jobs, careers and work-life balance therefore we are happy to discuss flexibility requirements.