Chat support - Malaysia, Kuala Lumpur - Net2Source Inc.

Description

Position- Chat support

Language- English and Vietnamese

Location- Malaysia

Shift timing- 5 days working , Rotational shifts

Experience- Min 6 months CS experience / Freshers can apply.

Job Description:

Possess strong communication skills, including the ability to converse, read and write (type) effectively in the English and native language

• Ability to multitask, detailed oriented and possess good problem-solving skills

• Customer oriented with strong interpersonal skills and the ability to communicate effectively with customers

• Passionate in helping to resolve customer issues / queries and complaint handling

• A team player who thrives in a fast paced, dynamic environment

• A self-starter who can work independently and under minimal supervision

• Able to determine the problem/sentiment of each interaction and responds professionally

• Communicating with customer through all channel (phone, social media, digital, chat, etc)