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- Responsible for corporate account in terms of responds to service requests, inquiries and complains over the phone, via e-mail, or in person
- Provides solutions and information to concerns.
- Preparation and standardization of documentation, reports and proposals given to clients. Ensure maximum goodwill from all transactions.
- Performs monitoring activities such as follow-up with customers on job progress and to gather information necessary to process orders thoroughly.
- Candidate must possess at least a Diploma/Advance Diploma in Business Administration or other related discipline
- Minimum 2 years working experience in related field in similar industry
- Able to answer incoming customer calls regarding billing issues, product problems, service questions and general client concerns
- Good telephone etiquette and customer service skills
Customer Service Executive - Shah Alam, Malaysia - Efficient E-Solutions Berhad
Description
Job Vacancy
Customer Service Executive
Job Descriptions
Requirements