Helpdesk Team Lead - Bukit Jalil

Only for registered members Bukit Jalil, Malaysia

1 month ago

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Job summary

The Helpdesk Team Lead oversees day-to-day operations managing the helpdesk team ensuring efficient resolution of user issues. The role emphasizes performance management SLA adherence process compliance ITIL-aligned service delivery.

Key Responsibilities

  • Lead by example setting high professional attitude responsibility accountability on all SLA performance of the team.
  • Resource Planning Manage team scheduling shift rotations capacity planning on-call rotation to ensure adequate coverage for reactive support proactive maintenance project execution.

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