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- Offer a high level of customer service and respond to all customer complaints / requests in a polite and courteous manner.
- Log all customer complaints and queries received into the department via fax, letter, e-mail, internal form and telephone.
- Investigate and take appropriate action or make recommendations in response to customer complaints and inquiries.
- Effectively communicates with customers by composing accurate, prompt and effective replies to letters, faxes and phone calls.
- Progress all existing customer issues and update the status to management and customers regularly.
- Interface with other departments as necessary to insure customer complaints or service requests are being attended to in a timely manner.
- Follow up with customers to ensure satisfaction.
- Maintain the effective operation of the complaints handling process, documentation, setting and meeting target time limits and other requirements.
- Classify and then analyse complaints to identify reoccurring and single incident problems and trends and to initiate improvements to eliminate the underlying causes of complaints.
Front Desk Officer Cum Cashier - Selangor, Malaysia - Hastings Deering
Description
Company :
Sime Darby Beyond Auto Sdn. Bhd.Responsibilities