- Responsible for implementation of the approved standard operating procedure and coordination of departmental effort for daily shop management: inventory management, reporting, finance, training, personal, shop administration, merchandising display and overall presentation.
- Responsible for intelligence collection and the respective comments / complaints analysis and reporting.
- Responsible for revenue generation as well as expenses control to achieve profitability goal of the Boutique.
- Responsible for motivating & coaching shop sales as a team to achieve the sales and non-sales objectives of Boutique.
- Responsible for promoting Boutique awareness and enhancing loyalty thru execution of designed and well planned marketing programs.
- Perform any other relevant duties assigned by the Company as and when required.
- Previous team management experience with minimum 5 years experience
- Previous sales experience in a luxury Retail boutique
- Entrepreneurial spirit to develop your own business and build long-lasting client relationships
- Strong communication and interpersonal skills to effectively lead staff, help customers and work with upper management
- In-depth knowledge of the boutique's merchandise, its exact location and its prices
- Good time management skills to realistic deadlines and follow specific steps to reach time-sensitive objectives
- Great customer service skills, including patience and active listening, to ensure customers feel heard and helped
- Conflict management skills to resolve customer issues effectively and ensure efficiency on teams
- Intellectual curiosity and a passion for learning
- Diploma/Degree in any business field
- Comfortable using Excel, Word, SAP
- Fluent English
Boutique Manager - Kuala Lumpur, Malaysia - Swatch Group
Description
The company
Swatch Group is the world's number one manufacturer of finished watches. With its 17 watch brands, the Group is present in all price segments, and is also active in the manufacture and sale of jewelry, watch movements and components.
Swatch Group unites, among other companies, the following watch brands under its roof: Breguet, Harry Winston, Blancpain, Glashütte Original, Jaquet Droz, Léon Hatot, Omega, Longines, Rado, Union Glashütte, Tissot, Balmain, Certina, Mido, Hamilton, Swatch and Flik Flak. The Group has a strong distribution and multi-brand retail net with two sophisticated boutiques under the name of Tourbillon and Hour Passion. Swatch Group is also an important player in advanced nanomechanical, nanoelectronic and Bluetooth technologies essential to watchmaking and other industries.
Job description
Key Responsibilities
Profile
Professional requirements
Languages