Service Desk Analyst - Kuala Lumpur, Malaysia - Abhidi Solution

Description

We are looking for an experienced and innovative Korean speaking Service Desk Analyst.

The Role

You will be responsible for :

• Escalating technical issues to the relevant parties when needed and following up till the issues are closed.
• Ensuring all standards and procedures are followed and maintained.
• Answering queries and resolving issue relating to usage of standard applications and IT services.
• Providing monthly help desk reports.
• Designing, maintaining and supporting the network infrastructure.
• Monitoring system performance and ensuring reliability and availability.
• Recommending infrastructure solutions to meet business requirement in compliance with IT policy & procedure.
• Providing Level 2 support and troubleshooting as and when required.
• Provide technical support to the client related to applications and hardware (e.g., PCs, servers, databases)
• To monitor tickets within the Service Desk Queues and ensure tickets are attend to on timely manner
• Attend to query which falls within the scope of Service Desk.
• Collaborates with network services, software systems engineering and/or application development in order to restore service and/or identify problems
• Keep up to date with changes in the IT systems of the client and industry
• Provide remotely installation of hardware, software and application or upgrades on clients systems where appropriate
• Provide input to resolve end user complaints and dissatisfaction issues
• Maintain good and constructive relationship with clients and ensure client requirement are met within the agreed timescales
• Provide technical input to projects as requested
• Keep up to date with new and emerging technologies and speaks fluent Korean language.
• Awareness on the process/procedure for center/respective accounts and adhere to designated objectives/ regulations
• Attentiveness on center/ individual KPI's and ensuring to achieve objectives given
• Propose suggestions for team/ center improvements
• Readiness for cross support and work extra hours based on the business requirements

Ideal Profile

• You possess a Degree/Diploma in Computer Science, Engineering or related field.
• You have at least 1 year experience, ideally within a Helpdesk / Technical Support or Network Engineer / Systems Engineer role.
• You have excellent communication and interpersonal skills.
• You are familiar with Windows operating systems.
• You are a strong networker & relationship builder
• You enjoy finding creative solutions to problems
• You are a strong team player who can manage multiple stakeholders

What's on Offer?

• Work within a company with a solid track record of success
• Flexible working options
• Opportunity to make a positive impact