Specialist, IT Infrastructure - Penang, Malaysia - Celestica

Description

Req ID: 115783

Remote Position: No

Region: Asia

Country: Malaysia

State/Province: Bayan Lepas

City: Penang

Summary

Manage and support Intel/VMware/Windows servers/operating systems and Active Directory that constitute the Celestica global enterprise server environment.

These duties include VMware, Windows Server, and Active Directory administration tasks, operating systems management, hardware, and software architecture, installation, configuration, and support, system/admin security and setup

The Specialist, IT Infrastructure will install, maintain, upgrade, and continuously improve the virtual infrastructure and operating environments, ensuring the ongoing reliability, performance, and security of the infrastructure. This includes monitoring and upkeeping the virtual infrastructure and operating environments; responding to incidents & problems, planning for growth, deployment of new technologies as well as designing, installing, configuring, maintaining, and performing testing of virtual infrastructure, server operating systems, networks, and related utilities and hardware. Other responsibilities include troubleshooting problems as reported by users, and the acquisition, replacement, and decommissioning of related equipment, software, and services.

Detailed Description

• Deal with Tier 2/3 problem-solving in a timely efficient manner
• Available 24x7 for critical Tier 2/3 / Priority 1 or 2 production problems
• Respond to, and resolve, ServiceNow tickets (both priority and service requests), in the GBL-Intel and GBL-AD queues
• Direct other members of the global AD team and the global server support teams
• Develop, architect, and support enterprise solutions using Windows 2012, 2016, and 2019 for enterprise applications and related databases
• Develop, architect, and support mid-range and enterprise storage solutions for servers ( Windows, Linux), applications, and related databases
• Communicate effectively with both executive and technical levels, building customer service-centric relationships and communicating technical concepts to colleagues on Windows, Linux, Storage, and related management teams. Develop concise technical documents and/or deliverables for the project and daily support
• Direct vendor and company support teams, or work individually, to use standard operating facilities (including PowerShell scripts and operating system administration tools), diagnostic tools, technical manuals, and system documentation to identify, diagnose, and solve basic system problems as directed
• Perform server performance tuning, including monitoring servers and taking corrective action to maximize server uptime, including disk drive capacity within defined limits, network connectivity, virtualization, process monitoring, and control, memory utilization, performance, and hardware/software monitoring
• Provide server security with respect to implementing security measures and designs to protect individual server hosts from unauthorized access
• Provide application server support by assisting application teams in installing and upgrading software, creating job schedules, creating and maintaining directories, assisting with application tuning, following change control, and assisting in job monitoring
• Provide tier 2/3 escalation support to the Service Desk for performance issues, including maintaining historical information on server and/or storage systems performance, making adjustments to system-level parameters, compiling statistics, making adjustments to system parameters to increase performance, and compiling network performance metrics
  
  

Knowledge/Skills/Competencies

Extensive VMware Enterprise experience (VMware 6, 7)

Extensive Windows Server Enterprise experience (Win 2012, 2016, and 2019)

Minimum of 7 years experience as the SME for VMware and Windows Server for architecting systems, and daily operating procedures. projects, consultations, and critical incidents

In-depth working knowledge of VMWare/server virtualization environments, VMware hosts, clusters, vCenter, vSAN, NSX-T networking & security

Demonstrate deep technical experience including architecting, sizing, designing, installing, integrating, implementing, and supporting multiple varieties of Windows-based solutions,

Extensive Windows Active Directory experience, including LDAPS, FSMO roles, trusts, OUs, groups, etc.

Minimum of 5 years experience for Active Directory for daily operating procedures, projects, consultations, and critical incidents

Strong troubleshooting ability

Ability to work in a group and individually

Working knowledge of mid-range and enterprise storage systems in iSCSI SAN, FC SAN, FC switch

Extensive experience in dealing with senior management, application support teams, and other business partners

Extensive experience in working with remote IT teams

Extensive experience in directing and dealing with third-party support teams

Practical knowledge of standard quotation and purchasing processes

Practical experience in dealing directly with vendors and commodity/procurement departments

A thorough understanding of networking is required

Physical Demands

The duties of this position are performed in a normal office environment.

Duties may require extended periods of sitting and sustained visual concentration on a computer monitor or on numbers and other detailed data. Repetitive manual movements (e.g., data entry, using a computer mouse, using a calculator, etc.) are frequently required.

Typical Experience

Minimum 7 years of work experience in a similar role or industry

Typical Education

Bachelor's Degree

Notes

This job description is not intended to be an exhaustive list of all duties and responsibilities of the position. Employees are held accountable for all duties of the job. Job duties and the % of time identified for any function are subject to change at any time.

Celestica is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against on any protected status (including race, religion, national origin, gender, sexual orientation, age, marital status, veteran or disability status or other characteristics protected by law).

At Celestica we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. Special arrangements can be made for candidates who need it throughout the hiring process. Please indicate your needs and we will work with you to meet them.

Company Overview

Celestica (NYSE, TSX: CLS) enables the world's best brands. Through our recognized customer-centric approach, we partner with leading companies in Aerospace and Defense, Communications, Enterprise, HealthTech, Industrial, Capital Equipment and Energy to deliver solutions for their most complex challenges. As a leader in design, manufacturing, hardware platform and supply chain solutions, Celestica brings global expertise and insight at every stage of product development – from drawing board to full-scale production and after-market services for products from advanced medical devices, to highly engineered aviation systems, to next-generation hardware platform solutions for the Cloud.

Headquartered in Toronto, with talented teams spanning 40+ locations in 13 countries across the Americas, Europe and Asia, we imagine, develop and deliver a better future with our customers.

Celestica would like to thank all applicants, however, only qualified applicants will be contacted.

Celestica does not accept unsolicited resumes from recruitment agencies or fee based recruitment services.