Operations Analyst, Broking - Federal Territory of Kuala Lumpur, Malaysia - Adecco Malaysia

Description

Job Purpose: The incumbent is to be part of the Kuala Lumpur Shared Service Centre (KLSSC) Broking Operations team that is responsible for processing tasks and supporting the business stakeholders for back-end broking functions.

Principle Accountabilities

Delivery Management

To ensure timely delivery based on the agreed standard and productivity in order to meet SLA and Metrics on Accuracy, Productivity and TAT per agreed standards with internal/external stakeholders to ensure the smooth and efficient deliveries

Process Management

 Ensure seamless and timely delivery of tasks assigned based on agreed standards, accuracy and productivity  Ensure adherence to policies and procedures as per organization's standards and SOPs

 Where needed, to interact with stakeholders to ensure proper execution of tasks

 Provide support to Team Leader / Team Manager on work Allocation of tasks; follow-up till completion including capturing of transactional data accurately

Compliance

 Adhere to audit sampling guidelines / SOX

 Ensure adherence to policies & procedures as per organization's standards and laid out SOPs

 Providing recommendations and highlight areas of improvement tied to analysis and assessment of credit process related risks

Requirements:

Education Essential

 Degree Holder

Skills & Abilities:

 Good command of spoken Cantonese and English, written English

 Strong analytical skills and ability to work independently

 Good Communication, Influencing and Negotiation skills

 Team player, able to work collaboratively with a wide variety of people with diverse viewpoints and background

 Able to work in high stress environment

Technical Skills:

 Proficiency with Microsoft Office applications

 Must be savvy with system application

Should you have what we are looking for, kindly drop your resume at or you may connect with me via LinkedIn.