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Senior Systems Engineer
Found in: Talent MY C2 - 5 days ago
Logicalis Australia Cyberjaya, Malaysia Full timeWe are looking for a highly experience Senior System Engineer with a strong background in Citrix to join our team in Cyberjaya. · As a Senior System Engineer, you will be providing end user support services to our important customers in Australia and around the region. Your expe ...
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Shift Team Lead
Found in: Talent MY C2 - 5 days ago
Logicalis Australia Cyberjaya, Malaysia Full timeWe are looking for a Shift Team Lead to be based in our Cyberjaya Office. This role is a key leadership role that is responsible for overseeing and coordinating the activities of a designated shift within the organization. Your core objective is to continually measure and improve ...
Citrix Admin - Kuala Lumpur, Malaysia - Wipro Limited
Description
DoExcellent communication skills,
Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills.
Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies.
Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support
Answer incoming calls and respond to customer's emails in timely manner.
Manage and resolve customer complaints.
Identify and escalate issues to supervisors as and when needed.
Provide product and service information to customers.
Research required information using available resources and Offer Solution to customers.
Research, identify, and resolve customer complaints using applicable software.
Route calls and tickets to appropriate resources and Domains who can best support he user,
Document all call information according to standard operating procedures.
Recognize, document, and alert the management team of trends in customer calls.
Create SOPs for new Issues and resolution given.
Complete call logs and reports.