Store Manager - Malaysia, Kuala Lumpur - Christian Louboutin

Description

Job Overview

To achieve optimal results for the store – sales, client services and people development. Escalate the store and the brand with the store's advantages – merchandises, people and location. Be a genuine Louboutin Ambassador, presenting the brand with its core values and individuality, to achieve significant recognition in the market.

Responsibilities

• Achieve company set targets, including but not limited to sales, client experience, and operational efficiency.
• Execute sales plans and actions as assigned
• Provide market insights and clients' feedbacks to merchandising department
• Provide insights to clients' interests to marketing and communications department
• Work closely with visual merchandising for displays as to attract clients' attention
• Work closely with other stores in the region to achieve overall sales goal, enhancing sell through and profit margin
• Build client database by recruiting new clients, and appropriate clienteling is in place so clients return
• Provide immaculate client experience, and coach the team of the same
• Provide after sale service, answering client queries, ensuring proper follow ups, and issues are properly addressed and closed
• Ensure the back of house is well maintained, stocks are properly stored and other non-merchandise are adequately stocked
• Responsible for regular stock takes and stock level accuracy
• Lead the team with engagement and empowerment, guiding the team through by example, ensure the team is well equipped with skill sets required for sales, client services and operations
• Manage the team's performance by providing feedbacks on regular basis and take appropriate actions when improvements required

Qualifications

• 10 years of retail sales experience with at least 4 years in management
• Open-mindedness, positive attitude