No more applications are being accepted for this job
- We only consider fresh graduate or less than 1 year experience.
- Any Diploma or Degree graduate can apply
- Must be proficient in Cantonese
- Training will be provided
- Receiving end user calls
- Provide first level resolutions for EUC and Business Applications
- Ticket creation/Categorization / Prioritization
- Ticket escalation to respective Support Group
- Incident resolution and recovery for IT SD/Account Provisioning/L1 EUC/L1 Apps
- Ticket update and Closure.
- Language requirement – Cantonese & English
- Troubleshooting skills on desktop and applications (MS office, Adobe etc)
- Business application knowledge(L1) for increased FCR
- Troubleshooting skills on VPN connectivity, dial up, wireless routers.
- Knowledge on active directory, domain controllers etc
- Exposure to password reset tools.
- Troubleshooting experience using remote control tools
- Trouble shooting skills and experience in handling Exchange (Outlook)
- Good communication skills and customer management experience
- Good Analytical & Coordination skills are essential.
- Basic Customer service skills
- Basic understanding of Computers and Troubleshooting skills required.
- Customer service orientation and ability to work in a team.
- Good interpersonal and communication skills
- Customer service orientation and ability to work in a team.
- Excellent Soft skill, Communications skills (Voice & Email) to handle global customers.
- Ability to perform in adverse situations.
- Ability to work effectively in office environment
Service Desk – Cantonese Speaker - Kuala Lumpur, Malaysia - Cognizant Technology Solutions
Description
Qualification:
Job Summary:
Providing technical first level support for multiple projects.
Key Responsibilities
Mandatory: At least user experience with Windows OS
Job Requirements