- 3PL Invoice Reconciliation
- Ensure to receive the invoices timely from the external party
- Monitor the payment team to process the payment timely to avoid Late Payment Penalty
- Ensure external party did not bill the company unnecessarily and flag out for unusual spike / abnormalities
- Handle the back and forth disputes for any discrepancies between the company & external party
- Ensure external party provide the Credit Notes/Bank Transfer after concluding the discrepancies
- Lost & Damaged Claims
- Process claims for users for loss or damage orders due to logistics related issue
- Claim the claimable for loss or damage orders due to logistics related issue from the external party
- Handle the back and forth disputes for any discrepancies between the company & external party
- Ensure external party provide the Credit Notes/Bank Transfer after concluding the discrepancies
- General
- Investigate claims related to loss, damage, or theft of goods during transportation, reviewing claims to determine their validity.
- Process claims / external party invoices according to company policies and procedures, negotiating settlements with customers or clients to resolve claims in a fair and efficient manner.
- Liaise with external parties to ensure timely and accurate payment of claims and invoices.
- Maintain accurate and up-to-date documentation related to claims, including claim files, correspondence, and reports.
- Monitor and analyze claims data to identify trends and patterns, and recommend process improvements to prevent future claims.
- Ensure compliance with all regulatory requirements related to claims handling and processing.
- Collaborate with cross-functional stakeholders (mainly Dispute, Payment, Finance and Fraud teams)to ensure a seamless claims process and positive customer experience.
- Support regional ad-hoc requests such as providing and analyzing data to close any gaps in the current process.
- At least 2-3 years of working experience in billing and claim related roles
- Possess high integrity, with strong negotiation and interpersonal skills.
- Outstanding ability in engaging stakeholders for justification.
- Good logical thinking and problem solving skills.
- Data driven and detail oriented person.
- High proficiency in MS Excel.
- Team player, and strong in both written skills and verbal communication.
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3PL Claims - Malaysia, Kuala Lumpur - Shopee
