Sr Analyst - Kuala Lumpur, Malaysia - CBRE

Description

This role will be based in the APAC Shared Service Centre and is an SME role dedicated to the support of HSE programs.
This role will take ownership of LMS administration as it relates to HSE programs and ensure all other helpdesk personnel are well versed on HSE policies and practices. The objective of the role includes the optimisation of our administrative set up and to minimize the volume and response time of support tickets through system improvement, policy recommendations, reduction of errors through team education and issue trend analysis to allow continuous and proactive improvement.
Responsibilities will include but will not be restricted to:

• Establishing systems and procedures to ensure the efficiency and effectiveness of the HSE training offering.
• Advising staff on training policies and procedures including resolving or supporting the resolution of problems related to the operation of HSE training.
• Providing administrative support for our annual mandatory training calendar.
• Developing and maintaining positive, collaborative working relationships with all staff to sustain the reputation of the team as a customer focused function.
• Ensuring that confidentiality and security of sensitive information is maintained and complies with the requirements of GDPR.
• Supports the development and administration of the learning management system, training records and associated processes.
• Identifies and solves problems that would otherwise delay training project completion.
• Conducts general data analysis, creating/updating Excel spreadsheets, building and maintaining dashboards.
• Identifies and communicates opportunities for process and quality improvements.
• Seeks opportunities to increase internal/external customer satisfaction.
• Evaluates business requirements related to using and configuring LMS application.
• Maintains data rules and processes for the LMS application.
• Works with internal stakeholders to ensure proper setup and system support for learning activities within the LMS.
• Ensures training stakeholders are informed of the status of their training projects, including implementation, updates, and changes, and assisting with training course management.
• Attends meetings, taking notes and progressing actions as required.
• Performs other related duties or special projects as assigned.

Requirement

• Over 2 years of experience in utilizing LMS platform (preferably Cornerstone On Demand) **if it is not CSOD, please specific the LMS Platform.
• Strong attention to detail and accuracy
• Strong analytical and problem-solving skills
• Preferably with experience in L&D program management
• Excellent interpersonal and stakeholder management skills, with the ability to interact effectively with users at all levels & diverse/multinational background.
• Active listening and strong interpersonal skills to build rapport with clients, understand their needs, and tailor your approach accordingly
• Flexibility and adaptability, adjust your approach based on client feedback and changing circumstances.