- Plan and implement marketing campaigns/ programs to drive mortgage sales volume.
- Involved in adhoc process improvement pertaining to Mortgage portfolio, drive to achieve efficiency and customer satisfaction.
- Tracking of programs/ products performance, including all administrative matters relating to respective area of coverage.
- Coordinate system production problems to ensure timely resolution.
- Ensure customer complaints and issues are investigated & resolved in an efficient and timely manner.
- Ensure compliance and consistency with Citi's Compliance and Control policy and local regulatory guidelines.
- Work with relevant stakeholders to ensure any existing projects to be worked on are rolled out/ executed smoothly.
- 2-5 years of relevant experience
- Cross functional knowledge (e.g. marketing, credit, acquisitions, product development, analytics)
- Ability to drive business innovation, leverage management information, and utilize data analytics to drive results
- Experience in scenario development and forecasting
- Demonstrated experience in statistical modeling or other similar techniques
- Demonstrated knowledge of product development with focus on commercial application, financial acumen, and investment processes across asset classes
- Ability to work unsupervised and adjust priorities quickly as circumstances dictate
- Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements
- Demonstrated problem-solving and decision-making skills
- Demonstrated analytical and influencing skills
- Consistently demonstrates clear and concise written and verbal communication
- Bachelor's degree/University degree or equivalent experience
MGR, Mortgage Specialist, Personal Financial Services - Kuala Lumpur, Malaysia - United Overseas Bank
Description
MGR, Mortgage Specialist, Personal Financial Services ( 6 Months Contract)
Posting Date: 08-May-2023 Location:Kuala Lumpur, Wilayah Persekutuan, MY
Company: United Overseas Bank (Malaysia) BhdAbout UOB
United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices.
Our history spans more than 80 years. Over this time, we have been guided by our values — Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.
About the Department
The Retail function provides Personal and Business Banking customers with financial solutions tailored to their needs. We help them manage their money wisely and meet their financial goals through an extensive range of products and services. These include deposit, insurance, secured and unsecured loans, investment and wealth advisory services.
Personal Financial Services
We design and provide products and services that empower our customers to enjoy greater banking convenience while they extract more value from their money. In particular, we are focused on promoting and developing healthy saving and investment practices across generations.
Job Responsibilities
Job Requirements