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Kuala Lumpur

    Operation Associate - Malaysia, Kuala Lumpur - Shopee

    Shopee
    Shopee Malaysia, Kuala Lumpur

    2 days ago

    Shopee background
    Full time Technology / Internet
    Description

    Job Description:

    • Ensure that we provide quality end-to-end e-commerce services to our customers, which includes shop management and inventory planning
    • Work with Supplier Managers to ensure shop mechanics and decorations are professionally maintained and all customer requests are handled timely and accurately
    • Responsible for the submission of purchase orders and liaising with warehouse to ensure stock replenishment is timely and accurately
    • Responsible for ensuring that customers comply with payment schedules and reconciling payment disputes and discrepancies
    • Involved in the User Acceptance Testing (UAT) of new softwares to assess the suitability of systems for adoption to improve work efficiency
    • Understand internal data structure and data sources to assist in data pulling to facilitate data analysis needed to improve workflow and make informed decision
    • Facilitate the training of new team members by ensuring product knowledge and technical know-how are done professionally
    • Provide professional and dedicated service to our Fulfill by Shopee partners to ensure good warehousing and last-mile standards

    Requirements:

    • A Bachelor's degree or diploma in any related discipline with 1 to 2 years of experience in an operational role or related fields within the e-commerce or retail industry is a plus
    • Adaptable, open-minded, and comfortable working with ambiguity and change. Able to manage multiple projects with competing priorities simultaneously
    • Able to break down and explain technical knowledge simply to stakeholders verbally or in writing
    • Proficiency with Microsoft Excel is a must
    • Proficiency in SQL (intermediate) preferred, able to pull backend data from the system
    • Conversational in both English and Mandarin is a plus
    • Good time management with the ability to work independently
    • Meticulous and has an eye for details
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