Technical Support Engineer - Kuala Lumpur, Malaysia - Aspen Technology

Description

The driving force behind our success has always been the people of AspenTech. What drives us, is our aspiration, our desire and ambition to keep pushing the envelope, overcoming any hurdle, challenging the status quo to continually find a better way. You will experience these qualities of passion, pride and aspiration in many ways — from a rich set of career development programs to support of community service projects to social events that foster fun and relationship building across our global community.

The Role

Reporting to SSE Customer Support and Training Manager, you are primarily responsible for providing Aspen Tempest and Mette software support and training to our users in Asia Pacific.

You are expected to travel on a regular basis to countries in the region to deliver training and onsite support.

Your Impact

Support clients locally or remotely by helping them to get and/or maintain access to AspenTech SSE products software and workflows, properly using all internal company procedures and systems for support, tracking and reporting, escalating issues of greater complexity to R&D if needed.

Develop long-term relationships with the user base you are assigned to support, learning about their concerns and their challenges, and working as a team with our Sales and Solution Consulting teams to solve them with our software.

Expand knowledge of onsite and remote support standards, troubleshooting techniques, as well as use company ́s knowledge base to better execute tasks.

Participate and contribute content to knowledge development and/or training programs through the organization and hosting of training or workshops activities.

Participate in local industry events and tradeshows (as needed).

What You'll Need

First degree in Petroleum Engineering or reservoir engineering discipline.

Minimum 3 years technical experience in E&P industry, working for an oil company, services, or software company.

Software ability: Good working knowledge of at least one exploration and production software suite or similar software

Client interface: A proven ability to manage customer expectations.

High level of English, both verbal and written

Strong organizational and interpersonal skills

Detail-oriented with hands-on problem-solving skills

Prior knowledge of Aspentech applications, in particular Tempest would be an asset.

Experience in Python scripting or similar language is an added advantage.

Ability to travel. Travel is usually less than 25% and are mostly international.