Lead Specialist - Cyberjaya, Malaysia - Nityo Infotech

Description

Education Bachelor Degree in IT related or equivalent disciplines.Experience 4 to 5 years of exposure in IT systems support preferably in a shared services environment is required.Knowledge and experience in SQL ( Microsoft SQL) with the ability to create, modify and troubleshooting SQL queries is required.Experience in configuring and supporting out of the box applications is required. Governance, Risk & Compliance software (preferably BWise) would be an added advantage.Experience of a programming language is required. Knowledge in Java, CSS programming would be an added advantage.Experience in developing Business Intelligence reporting tools ( Business Objects), and Pentaho Data Integration would be an added advantage.Solid technical background with an ability to give instructions to a non-technical audience.Practical Skills/ Abilities Understanding of ITIL processes, especially Incident, Problem, Change Management and Service Request Fulfilment.Sound understanding of SDLC and Defect ManagementGood knowledge of IT Service Operations, SDLC and defect management.Customer-service oriented with a problem-solving attitude.High degree of logical, analytical, & communication skills.Strong command of English, written and oral.Experience working in Asia countries are added advantage.Strong ethics, loyalty and understanding of inclusiveness.Proven ability to multitask and metrics driven.Demonstrated conflict resolution skills.Certifications/licenses Certification as a BWise Functional Administrator would be an added advantage.

Experience Required

Years

Industry Type

IT

Employment Type

Permanent

Location

Malaysia