Operational Excellence Specialist - Kuala Lumpur, Malaysia - Snaphunt

Description

The Offer

• Work in a company with a solid track record of performance
• A role that offers a breadth of learning opportunities
• Fantastic work culture

The Job

Your responsibilities will include:

• Handling and monitoring the operations.
• Reviewing and improving the operational process to achieve higher efficiency.
• Creating and implementing operational policies and procedures to achieve higher effectiveness.
• Developing solutions for occurring issues and preventing them.
• Guiding internal and external stakeholders to understand every change and update made.
• Collaborating with the internal teams such as Product, Tech, and Project for smooth operations.
• Handling the customer lifecycle from onboarding to end-of-service.
• Ensuring customer's expectation is met and maintaining high level of customer satisfaction.
• Guiding and educating customers on the platform, its features, and updates.
• Providing solutions when the customers encounter issues.
• Handling the onboarding of training partners (beta users & etc.).
• Ensuring the training partner's expectation is met and maintaining high level of satisfaction.
• Maintaining good relationship with training partners by checking in regularly.
• Others tasks as assigned.

The Profile

• Min. 2 years' experience handling project operations or similar roles.
• Good organization, management, and communication skills.
• Agile and able to multi-task.
• Good critical thinking and problem-solving skill.
• Good analytical skill.
• Able to work independently.

The Employer

With our client, you grow together. They strongly believe in developing their people and providing the support they need to reach their potential. They are proud to become a nexus for the people around them.