Cisco Networking Support - Kuala Lumpur, Selangor, Other - Malaysia - Power It Services Private Limited

Description

• Hands on experience on Telepresence, CUCM, MS, VCS, Voice communications manager and hardware.
• Creating tailored architecture to customers for third party integrations.
• Troubleshooting Video and Voice related issue for Telepresence Calls. Troubleshooting and configuration on CUCM, IMP, Unity Connection, Expressways and Gateways.
• Configuration and solving issues related to CUCM, TMS, TPS, Conductor, CMS and Telepresence endpoints to enable voice and video calling.
• Configuration and Troubleshooting of Mobile and Remote Access on Expressway-Core, Expressway-Edge, CUCM and DNS Servers.
• Configuration and Troubleshooting for Cisco Telepresence Immersive and Non-Immersive devices to enable telepresence call capability.
• Handling team and pertaining training to the team with new skills. Handling escalations for CAP and RRR customer accounts.
• Working as mediator between partners and BU for defect and research related issues.
• Working on Tech zone for creating technical documents which can be taken as reference at the time of troubleshooting.
• Working on the IC-Digitization to automate the issue detection from the logs automatically. Giving Process and Product training for new joiners and make them competent.