Customer Service Executive - Kuala Lumpur, Malaysia - Snaphunt

Description

The Offer

• Open for Fresh Graduates

The Job

Job Responsibilities:

• Handle incoming calls from customers and assist them with their inquiries on products and services.
• Identify customers' needs, clarify information, research every issue, and provide solutions and/or alternatives.
• Maintain the accuracy of all data and verify the same for all customer services. Keep records of all conversations in the database in a comprehensible way.
• Build sustainable relationships and engage customers by taking the extra mile.
• Frequently attend training to improve knowledge and performance level.

The Profile

Requirements:

• SPM / STPM with at least 2 years of working experience in a call center, handling inbound calls.
• Excellent command of English and Bahasa Malaysia both spoken and written is a must.
• Willing to work on rotational shifts, weekends and Public Holidays.
• Fresh Graduates (Diploma/Degree/Master) with the passion to build a career in Customer Service are encouraged to apply.
• Must be able to start work immediately or within short notice, and willing to work in Kuala Lumpur.
• Applicant(s) must be fully vaccinated for COVID-19.

Only shortlisted candidates will be notified.

The Employer

• Our client is a team of dedicated professionals who are committed to connecting top talent with leading employers. With years of experience in the industry, Our client has the expertise and resources to help job seekers find their dream roles and help companies grow by finding the right people to join their teams.