Customer Service - Tanjung Tokong, Malaysia - Career Wise

Description

Job Responsibilities:

• Providing exceptional service from the moment they arrive until they check out. This includes greeting guests, addressing their needs, and ensuring a pleasant stay.
• Handling guest reservations, managing room availability, and confirming bookings through various channels, including phone, email, customer live chats, an online platform, and PMS.
• Efficiently processing guest check-ins and check-outs, verifying guest information, and addressing any billing and inquiries are handled promptly and efficiently.
• Assigning rooms to guests based on their preferences and special requests, while also considering room availability,
• Providing information about the hotel's amenities, services, and local attractions Assisting guests with their requests
• Accurately processing payments, explaining charges, and resolving billing discrepancies or issues.
• Handling guest complaints, inquiries, concerns, or requests professionally and resolving issues promptly to ensure guest satisfaction
• Updating and following up on outstanding inquiries, requests, and complaints on a daily basis
• Managing guest records, performing data entry, and maintaining accurate reservation and billing records
• Ensure all areas are well maintained in a professional and clean manner during the shift.
• Work closely with relevant departments, such as housekeeping, maintenance, or inspection teams, regarding room status.
• Perform any other ad hoc tasks as and when required.

Job Requirements:

• Be responsible, punctual, work independently, organized, self-motivated, and detail-oriented.
• Communication and interpersonal skills are crucial for providing top-notch service and resolving guest issues.
• At least 2 years of working experience Hospitality, customer service, receptionists, or any related field will be an advantage.
• Preferably with at least 1 year(s) of relevant experience with web hosting platforms , Agoda, Airbnb, , Expedia, Traveloka, etc.).
• Good interpersonal skills with the ability to communicate with all levels of employees
• Good organizational and multitasking abilities
• Look presentable and have a positive attitude.
• Willingness to work varying shifts, including weekends and holidays.
• Must be willing to work overtime if necessary.
• Able to speak multi language will be added advantages such as Japanese, Mandarin, Korean.