Outlet Manager - Malaysia, Kuala Lumpur - Gigi Coffee

Description

Responsible in managing multiple outlet operations
Responsible in forecasting the outlets sales performance & outlet costing (P&L)
Ensure effective daily front line operations (manpower, stocks and other resources)
Responsible in recruiting potential candidate, train and develop team to be top notch customer service agents
Formulate and execute project delivery plans, the set sales budget, target and sales analysis
Monitoring performance of project through key metrics, provide periodical performance reviews, and generate insights and recommendations to senior management
Develop a deep understanding of the project including but not limited to machine SOP training and handling, product innovation and market trends
Check and improve report quality and control procedures
Verify and monitor the outlet's staff attendance relates to monthly payroll purposes
Monitor and manage internal audit according to HACCP
Administer customer complaint and see to that complaints are dealt with without delay
Liaise with the supervisor for any problems at the outlet