Customer Service Specialist - Selangor, Bandar, Malaysia - Persolkelly

    Persolkelly
    Persolkelly Selangor, Bandar, Malaysia

    2 weeks ago

    PERSOLKELLY background
    Full time
    Description

    WE ARE HIRING FOR MNC

    Job Details:

    Position : APAC Customer Care Center Representative (Australia Market)

    Company Industry : Medical

    Working Hours : Monday - Friday (8 hours/day to follow NSW timing)

    Working Duration: 12 months contract with PERSOLKELLY

    WHO CAN APPLY

    • Degree in Business, Engineering, Logistics, Operations Management, Operations Research/Management Science, or a related field.
    • A minimum of seven years of general business experience critically including experience in customer service or sales
    • Proven expertise in customer service operation
    • Experience or deep understanding of the various aspects of Deliver (Warehouse, Transportation, Customer Service,) and Supply Chain excellence standards.
    • Understands end-to-end supply chain functions and the critical process and system dependencies between Source, Make, Plan and Deliver functions
    • Strong experience/understanding of process design, standards definition and implementation
    • Customer centric mindset, track record of delivering customer-focused outcomes
    • Manage physical and mental condition well Hours of operation are between 8am and 5.30pm (NZ) and 7.00am-8.30pm (AU) and this role may require a staggered start and finish time to cover these hours.
    • Able to start in short notice
    • Open only for Malaysian

    KEY RESPONSIBILITIES

    • Ensuring the day-to-day order management activities are executed flawlessly and timely.
    • Works closely with market customer service to measure customer satisfaction relating to ordering process and delivery management.
    • Responding to customer queries in a timely and accurate way, via email or phone call which is customer preferred/designated.
    • Build sustainable relationships of trust through open and interactive communication.
    • Order management inclusive the following, but not limited:
    1. Processing of orders, consignment fill up, billing and return management
    2. Product recall handling - collection & replacement
    3. Generate required report
    4. Record all the transactions properly in the system/tools and prepare for the audit
    5. Inquiry management such as price information, delivery status, delivery change, back order communication management etc.
    • Actively notify management on the changing needs and recommends process changes to accommodate customer requirements.
    • Responds to and resolves complex customer complaints.
    • Work with 3PL/4PL to ensure service and order deliver on time to customers and collaborate on specific projects or initiatives to support business growth or process improvements.
    • Ensure Customer Service activities are aligned with the total Supply Chain strategies.

    Serious applicants can send your updated resume to[HIDDEN TEXT]
    -Subject: Job application for APAC Customer Care Center Representative (Australia Market)
    -Please also provide your expected salary and notice period

    Due to high number of applicants, only qualified candidates will be contacted for interview.
    We thank you for your application ????.