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- Reporting to the Boutique Manager, the Assistant Boutique Manager assists him/her in the overall management of the boutique to ensure profitability, brand recognition, team's management and development, while adhering to our policies and procedures.
- He/she is assisting Boutique Manager in meeting sales goals, developing boutique clientele and establishing best in class customer's experience by maintaining and achieving high operational and merchandising standards, in line with our Retail Strategy.
- Overall, the Assistant Boutique Manager is the second in charge for team coaching and in-store operations and takes responsibility in the absence of the Boutique Manager.
- Assistant Boutique Manager acts as an ambassador of our image in the boutique and during off-site events or other work-related representation functions.
- Support Boutique Manager in the development of a highly motivated team and the creation of a sales and service driven environment:
- Participate in the recruitment of Sales Advisors, in collaboration with Boutique Manager, HR and Brand Manager / Retail Director
- Assist in setting goals for Sales Advisors and motivating team on a daily basis
- Participate in monthly individual staff review and yearly appraisal
- Assist in managing team roster and all HR administrative tasks (payroll, absences...)
- Hold briefing to insure consistent communication and information level
- Contribute to the training and development of Sales Advisors thanks to coaching, role plays and regular products training to ensure perfect knowledge of the brand's products and DNA as well as the achievement of service excellence
- Insure team's understanding and adherence to company's policies and procedures
- Support Boutique Manager in achieving or exceeding monthly and yearly Boutique turnover and KPI's targets:
- Maximize boutique sales and profits whilst minimizing costs
- Assist in completing qualitative and quantitative daily and monthly reporting
- Analyze sales figures and forecast boutique performance based on business trends, seasonality and products availabilities
- Assist in setting up daily and monthly objectives for the team and ensure thorough performance follow up thanks to KPI's deck
- Identify boutique strengths and areas of improvement and suggest action plans to support boutique performance
- Implement Brand Retail Strategy maintaining awareness of market trends, environment/economic situation, competitors' activities and forthcoming initiatives
- Assist Boutique Manager in the boutique administration and security in compliance with our procedures and policies to ensure smooth running of the boutique:
- Be aware of all back office procedures
- Prepare and review back-office documentations and transactions reports
- Control cash register
- Assist in stock monitoring: accuracy with model stock, stock level control, replenishment according to products needs
- Manage inventory: products delivery / transfers, carry out various orders, coordinate shipments and repair flows...
- Ensure security procedures are well respected in the boutique
- Ensure Sales Advisors security thanks to training and tasks assignment
- Escalate any operations issue promptly
- Participate in maintaining the highest standards in the appearance and maintenance of the boutique environment to offer best in class experience to customers:
- Ensure all exterior and interior boutique environment guidelines are respected and executed (grooming, visual merchandising...), take immediate corrective actions when needed
- Ensure team achieves high operational and visual merchandising standards
- Contribute to the building a strong boutique database and long-term relationships with customers:
- Manage boutique database development and ensure its accuracy: set up boutique and team objectives, KPI's follow up
- Implement CRM relational strategy as per Headquarters' guidelines
- Foster customer's recruitment and loyalty with specific actions and dedicated VIP management
- Suggest local events and advertising opportunities to the local subsidiary and develop external relationships/networking to ensure maximal exposure
- Assist Boutique Manager in achieving seamless customer service:
- Assist in the management of SAV flow in coordination with Headquarters and Customer Service Center
- Ensure customers' requests are followed up and solved in due time
- Handle special requests and solve any complaints
- Other specific duties may be assigned to Assistant Boutique Manager upon needs.
- Minimum of 5 years of experience in retail luxury industry in a sales function, or in a service oriented environment
- Good general education and sense of etiquette
- Strong sense of luxury service and aesthetics
- Fluent in English and the local language, any additional relevant tourist language is a plus
- Result and action oriented with a strong entrepreneurial mindset
- Good interpersonal competences and empathy
- Strong analytical and operational skills
- Self-motivated, with excellent customer service mindset and problem-solving skills
- Excellent communicator, able to develop a network
- A team player
Assistant Boutique Manager - Kuala Lumpur, Malaysia - MVC Resources
Description
Job DescriptionFounded in 1860 in Florence as a workshop, shop and subsequently school of watch-making, we are renowned for producing high-precision instruments for the Italian Navy with a pulse on innovation and function. Protected by military secrets, these creations were only launched on the International market in 1997.
Today, the Maison advances through cutting-edge research, sustainability, and empowering modern heroes with a team that passionately brings value to our distinctive mix of Italian spirit and Swiss watchmaking excellence.
JOB PURPOSE:
TEAM MANAGEMENT